2. Responsible PartyPaixon GmbH (Rütistrasse 14, 8952 Schlieren, Switzerland, e-mail: firstname.lastname@example.org) is the responsible person within the meaning of Article 4 No. 7 of the European Data Protection Regulation (“GDPR”).
The contact details of our data protection officer are as follows: Christoph Süess email@example.com
3. basic information
The terms “we”, “us”, “our” refer to Paixon GmbH. The terms “you” and “your/s” refer to you as a subscriber or user of our services. The term “personal data” means any information relating to an identified or identifiable natural person (hereinafter “data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person, Art. 4 No. 1 GDPR. In the scope of the Swiss Data Protection Act, the term personal data also covers data of legal persons.
4. Purpose of the data protection provisions
We obtain data about you, for example, by you accessing our websites, entering your data on our micromate.ai and manage.micromate.ai websites (“our websites”) or by you corresponding with us by telephone, e-mail or in any other way. This includes, for example, information you enter into one of our contact forms, when you subscribe to our services or participate in discussion forums or other social media features of our websites, and when you report a problem to us through our websites. The information you provide to us includes, for example, your name, address, email address and/or phone number, a personal profile and your photograph. Any processing of your personal data is based on a legal basis, each of which is indicated below.
5. Data processing purposes
5.1 Processing of personal data
Any data processing requires a legal basis. If the processing is necessary for the performance of a contract to which the data subject is a party, or for the implementation of pre-contractual measures taken at the request of the data subject, the processing may be based on Article 6(1)(b) of the GDPR.
If the processing is necessary for the purposes of the legitimate interests of the controller or a third party, unless such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data, it may be based on Art. 6(1)(f) DSGVO.
We process your data for the following purposes:<
- to fulfill our obligation to provide you with the Services in accordance with the Terms of Service concluded between you and us; the legal basis for data processing is Art. 6 (1) lit. b) DSGVO.
- to inform you about changes to our services; the legal basis for data processing is Art. 6 para. 1 lit. b) DSGVO.
- to ensure that the content of our websites and, the information exchanged via communication tools such as Microsoft Teams, are displayed as efficiently as possible for you on your computer; the legal basis for the data processing is Art. 6 para. 1 lit. b) or f) DSGVO.
- to enable you to participate in test and trial offers of our services; legal basis for data processing is Art. 6 para. 1 lit. b DSGVO.
- to inform you about parts of the Services that we believe are of interest to you, if you have given your consent to do so; the legal basis for the data processing is Art. 6 para. 1 lit. a) DSGVO;
- as part of our efforts to provide you with the greatest possible security when using our applications. The legal basis for data processing is Art. 6 para. 1 lit. f) DSGVO.
5.2 Processing of anonymous data
We also process data that cannot be attributed to any individual. This is data that does not identify you personally, including anonymous information and aggregated data. This information helps us to better understand how our users use the Services, analyze demographics, interests and behaviors of our users, improve the Services, provide users with customized services and information, and similar purposes.
6. Data Collection
When you contact us to provide your feedback, file a complaint, or ask a question, we hold personal data and other information you provide in your communication so that we can respond to your communication accordingly. The processing of your personal data for feedback handling is based on Art. 6 para. 1 lit. f) DSGVO.
When you use our Services, we receive and store certain information about your use of the Services. This includes IP addresses, browser types, domain names, and other statistical data about your use of the Services. We use this data for performance measurement of our websites and further development of our products and service offerings.
6.2 Micromate Applications
6.2.1 Public website (micromate.ai)
6.2.2 Manage Micromate Website (manage.micromate.ai)
During the use of Manage Micromate within the area protected via login, all data entered or submitted by the User during the registration process as well as during the use of the Software will be stored.
For each user, name, surname, e-mail, language and gender, among other things, are stored in the zitadel.ch profile. These can be viewed and adjusted via https://console.zitadel.ch/users/me.
6.2.3 Micromate Chatbot
If Micromate is installed as an app in Microsoft Teams, the following personal information is transferred to and stored in the Micromate system: first name, last name, last name (first name + last name), email and Principle name.
Micromate chatbot can play out links (see clause 6.3.2) and generates log files (see clause 6.3.4 Log files).
6.3 Technologies used
Our Services may contain links to third party websites with no connection to us. Except as set forth herein, we do not share your personal information with these third parties and are not responsible or liable for their privacy practices. We recommend that you read the privacy policies of these third party websites.
6.3.3 Tracking and analysis tools
The use of our digital offerings is measured and analyzed by means of various technical systems, predominantly from third-party providers such as Google Analytics. These measurements can be both anonymous and personal. In this context, it is possible that the collected data is in turn passed on by us or the third-party providers of such technical systems to third parties in Germany and abroad for processing. The most commonly used and best known analysis tool is Google Analytics, a service provided by Google Inc. This allows the collected data to be transmitted in principle to a Google server in the USA.
The analysis of data by other tools of the website owner is not prevented when you use the add-on. Data may still be sent to the website or other web analytics services.
6.3.4 Log files
We collect certain information via our website in so-called server log files, which your Internet browser automatically transmits to us. These include, among other things, the user agent (browser type and version, operating system used), http header information (referrer URL, IP address of the accessing computer), the time of the server request and the login status. These server log files are merged with other data sources only for error analysis.
7. Handling of data
7.1 Storage of data
All data in the application is operated and stored on secure data storage within Switzerland.
We store your personal data for as long as necessary for the particular purpose for which it was collected or to comply with our legal obligations such as legal retention periods.
7.2 Disclosure of data
7.2.1 Legal obligation
We may disclose your personal data based on a request for data if we believe that such disclosure complies with applicable law, governmental regulations or a lawful process, or may otherwise be required by law or regulation. The legal basis for processing in order to comply with a legal obligation is Art. 6 para. 1 lit. c) DSGVO.
7.2.2 Violation of the General Terms and Conditions
7.2.3 Disclosure to members of the group
If applicable, we transfer personal data to other parts of the company, e.g. for billing purposes. In this case, the transfer is based on Art. 6 para. 1 lit. f) DSGVO.
7.2.4 Disclosure of information to third parties
We use third-party services to which personal data such as IP address, email address, telephone number, first and last name may be transmitted or stored for analysis and processing by Micromate.
Currently, Micromate uses the following third-party providers: Google Analytics (for usage analysis on micromate.ai), Cloudscale (for hosting and operating all applications on Swiss infrastructure), zitadel.ch (IAM), Atlassian – JIRA & Trello (ticketing and task management system), Zoho CRM, GitHub (source management) and Google Workspace (data storage, email, calendar).
7.3 Data Security
We have implemented technical and organizational security measures to protect the data we manage against accidental or intentional manipulation, accidental or intentional loss, accidental or intentional destruction, and against access by unauthorized persons. We use TLS encryption when transmitting data over our systems. Our security precautions are constantly optimized through an ongoing process.
However, we cannot guarantee that any Internet or email transmission will be completely secure or error-free, and with the exception of our guarantee to use technical and organizational measures to technically secure all data transmissions, we cannot guarantee their absolute security and therefore are not liable for intercepted data sent over the Internet or for third parties using revoked, stolen, forged or otherwise insecure certificates.
8. Data Subject Rights
As a data subject, you have extensive rights that you can assert against us. Upon request, we will inform you in writing, in accordance with the applicable legal provisions, whether and, if so, which personal data we have stored about you. You may inspect your personal data free of charge at any time and request its correction and/or deletion and/or blocking. For this purpose and/or to obtain further information, please contact us at firstname.lastname@example.org.
You have the right to receive the personal data we hold about you in a structured, machine-readable format. Upon request, we will transfer your personal data to another data controller. To exercise any of the rights mentioned in this section or in case of questions about the processing of your personal data, please contact us at the email address provided above. Our Data Protection Officer will be happy to provide you with any further information you may require or to deal with any suggestions or complaints you may have.
You also have the right to lodge a complaint with the relevant data protection authority.
Please note that you are always responsible for keeping your personal information up to date and for providing us with your current contact information.